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Customer Service Representative
1 month ago
At Chessington World of Adventures Resort, we're seeking a skilled Call Centre Advisor to join our dynamic team. As a vital member of our customer service team, you'll be the first point of contact for our guests, providing exceptional support and guidance through various communication channels.
Key Responsibilities:
- Provide expert advice and support to guests, ensuring seamless booking and enquiry experiences.
- Master our booking system to facilitate guest orders efficiently.
- Ensure swift and professional responses to enquiries, meeting our exceptional standards.
- Become a subject matter expert on our attractions, collaborating with team members to meet personal and team targets.
- Take on additional duties as they arise, contributing to the spellbinding experiences we create daily.
Requirements:
- Exceptional written and verbal communication skills.
- Previous experience in a similar role, managing customer service, sales, upselling, and swift resolution of customer enquiries.
- Ability to achieve objectives and surpass sales targets in our dynamic Contact Centre environment.
- Ability to remain calm and composed, thriving in challenging moments.
- Upbeat and approachable personality.
- Meticulous attention to detail.
- Outstanding organisational skills and time management expertise, effortlessly adapting to ever-changing priorities and demands.
What We Offer:
- A minimum guaranteed hours of 30 per week.
- A fabulous package and amazing prospects for career growth.
- Pension, Life Assurance, discretionary company bonus, 28 days' holiday including bank holidays, and more.
Why Join Us:
At Chessington World of Adventures Resort, we strive to create an inclusive and diverse workplace where everyone feels valued and can thrive. We welcome applications from individuals who share our passion for delivering exceptional customer experiences and are eager to grow with our dynamic team.
