Scientific Applications Leader
1 month ago
Oxford Nanopore Technologies is a leading company in the field of nanopore science and technology. We are seeking a highly skilled Scientific Applications Leader to join our team.
The successful candidate will be responsible for leading our field applications team, working closely with our North Applications teams to ensure the highest quality support, training, and consultancy is provided to our customers. This will involve developing and coaching our team members, working cross-functionally to ensure minimal downtime on devices in the field, and effectively communicating customer feedback to our internal teams.
The ideal candidate will have a strong background in genetics, molecular biology, and related fields, with proven experience in leading service-oriented, customer-facing teams. They will also have experience in fast-paced, multi-tasking environments and be able to work effectively in a commercial environment.
Key responsibilities will include:
- Developing and coaching our team members to ensure they have the skills and knowledge required to provide excellent customer support
- Working closely with our North Applications teams to ensure seamless support and consultancy is provided to our customers
- Effectively communicating customer feedback to our internal teams to ensure timely product and workflow improvements
- Reviewing Service Providers' performance and implementing new ways of supporting their work and their customers
We offer a competitive salary, attractive bonus, generous pension contributions, private healthcare, and an excellent working environment.
Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.
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