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Customer Service Representative

2 months ago

Bletchley, Milton Keynes, United Kingdom TRS Consulting Full time

Job Title: Customer Service Engineer

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Engineer to join our team at TRS Consulting. As a key member of our technical support team, you will be responsible for providing exceptional service and support to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities:

  • Provide technical support and troubleshooting for complex equipment and systems
  • Conduct on-site visits to diagnose and repair equipment, as well as provide training and maintenance services
  • Collaborate with cross-functional teams to resolve customer issues and improve overall service delivery
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded
  • Stay up-to-date with industry developments and advancements to provide expert advice and guidance to clients

Requirements:

  • Minimum 2 years of experience in a field service or technical support role, preferably in the healthcare or medical equipment industry
  • Strong technical knowledge and problem-solving skills, with the ability to troubleshoot complex issues
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal stakeholders
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty
  • Valid driver's license and ability to travel frequently

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance