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Director of Sales and Operations

2 months ago

London, Greater London, United Kingdom Balenciaga UK Ltd. Full time
About the Role

We are seeking a highly experienced and skilled Store Director to join our team at Balenciaga UK Ltd. as a key member of our retail leadership team.

Key Responsibilities
  • Develop and maintain strong business relationships with internal and external stakeholders to drive business growth and efficiency.
  • Define and execute the store action plan to achieve sales targets and key performance indicators (KPIs).
  • Optimize the relationship with the Department Store to ensure a commercial and efficient partnership.
  • Monitor local market trends and competition to identify opportunities for growth.
  • Proactively define and execute actions to drive business growth.
  • Communicate high-quality feedback to HQs/HO and the store team.
Talent Leadership and Development
  • Create and maintain a positive work environment aligned with Balenciaga's behaviors.
  • Build trust and rapport with the team to establish a strong, fair, and reliable leadership presence.
  • Provide a clear vision of goals for the overall team and individuals.
  • Identify, attract, recruit, develop, and retain talent.
  • Create and monitor development plans for store management and teams, driving professional growth through ongoing training and coaching.
Brand Promotion
  • Behave as a Balenciaga Ambassador, sustaining and promoting the brand culture internally and externally.
  • Ensure consistent execution of Balenciaga's Signature and Client experience.
  • Lead by example, conveying Balenciaga behaviors towards clients.
  • Know clients and prospects to define action plans.
  • Attract and recruit new clients from personal networks and external partners.
  • Develop a clienteling mindset and client loyalty and retention from beginners to Very Important Clients (VICs).
Process Management
  • Ensure all processes are compliant with legal, safety, security, internal requirements, sustainability, and HR guidelines.
  • Align with 'best practice' and coach the team to respect this way of working.
  • Ensure execution of Retail Excellence guidelines in the store.
  • Supervise inventory activities and warehouse stock.
  • Challenge and improve current processes to sustain growth, efficiency, and effectiveness.
KPIs
  • Business: sales density, conversation rate, UPT, cross-selling rate, transactions.
  • Team: sales productivity, training completion rate, turnover rate, staff satisfaction.
  • Client: local retention rate, Customer Engagement and Experience (CEE).
  • Process: CRM, Omnichannel, back of house.
Requirements
  • Sustained successful experience in a managerial position in the luxury retail industry.
  • Inclusive leadership style and entrepreneurship.
  • High sensitivity to client experience and loyalty.
  • Exceptional interpersonal skills with the ability to influence and inspire.
  • Precise, innovative, highly organized, adaptable, and dynamic.
  • Highly available and responsive with a natural curiosity and proactiveness to redefine.
  • Product and Fashion sensitivity.
About Balenciaga UK Ltd.

At Balenciaga UK Ltd., we are committed to fostering a diverse workforce and believe that diversity enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. We empower leaders to create, build, and sustain high-performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.