IT Support Analyst

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

The role of the IT Support Analyst at Kuehne + Nagel AS is a vital part of our IT Team.

Key Responsibilities
  • We are seeking an experienced IT Support Analyst to join our team in a 1st and 2nd line support capacity.

This role involves coordinating responses to IT-related issues, redirecting requests to the appropriate resolver groups for resolution, monitoring progress, and ensuring timely updates to users regarding the status of their requests.

Requirements
  • Manage and prioritize incoming incidents and service requests, ensuring accurate logging, tracking, and resolution within defined service level agreements (SLAs).
  • Communicate effectively with users to gather relevant information, clarify issues, and provide updates on incident and request status.

The ideal candidate will have previous experience in a service desk or IT support role, preferably in a 1st and 2nd line support capacity.

What We Offer

£40,000 - £50,000 per annum, depending on experience.

Your Skills and Experiences
  • Strong knowledge of ITIL processes, particularly incident, change and problem management.
  • Familiarity with a wide range of hardware, software, and network technologies commonly used in business environments.
  • Ability to work under pressure, prioritise tasks, and manage time effectively to meet SLAs and business priorities.


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