Technical Support Specialist

2 days ago


Little Chesterford, United Kingdom Signagelive Full time
About the Role

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our dynamic in-house UK Support Team at Signagelive. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities
  • Act as a first point of contact for all incoming support enquiries, providing timely and accurate responses to customer queries.
  • Utilize your technical expertise to troubleshoot and resolve complex technical issues related to the Signagelive platform.
  • Collaborate with cross-functional teams to ensure seamless communication and issue resolution.
  • Provide support for French-speaking commercial opportunities, leveraging your language skills to drive business growth in France and French-speaking territories.
  • Escalate complex issues to senior technical teams as necessary, ensuring timely resolution and customer satisfaction.
  • Participate in daily support calls to share knowledge and best practices with the team.
Requirements
  • Fluent English and French language skills.
  • Strong technical knowledge of PC hardware, Windows platform, and application support.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong problem-solving skills, with a focus on delivering high-quality solutions.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on customer satisfaction and technical excellence.
  • A dynamic and supportive team environment, with regular training and feedback opportunities.
  • Access to the latest technology and tools, ensuring you stay up-to-date with industry trends and best practices.


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