Store Operations Manager

4 days ago


Northampton, Northamptonshire, United Kingdom B&Q Full time
Store Operations Manager

We are seeking an experienced Store Operations Manager to lead our showroom team in B&Q Northampton. As a key member of our management team, you will be responsible for motivating and coaching your team to deliver exceptional customer service and sales performance. This is an exciting opportunity to join a dynamic retail environment where you will have the chance to develop your leadership skills and contribute to the success of our business.

About the role:
* Lead by example to build an inclusive culture for your colleagues and customers
* Coach and train your team to recommend the right finance, products, and installation options to fulfill customer projects
* Manage people effectively to support personal growth and development
* Oversee the recruitment and induction of installers to ensure the best level of service for customers

Required skills & experience:
* A natural leader who can motivate and support a team in a fast-paced and constantly changing sales environment
* Sharp commercial mind with plenty of customer service experience
* Ability to promote products, services, and installation options
* Willingness to learn new technology and champion new ways of working
* Flexibility to work on a rota that includes weekends, evenings, and bank holidays

What's in it for me?
The successful candidate will receive a competitive salary of up to £33,900 per annum, plus bonus and pension benefits. You will also enjoy 6.6 weeks' holiday, shopping discounts, and colleague wellbeing benefits.

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