Retail Operations Manager
1 week ago
Company Overview
Costa Coffee is a global coffee brand with a passion for delivering high-quality products and exceptional customer experiences. As a leader in the retail industry, we strive to create a welcoming and inclusive environment for our customers and employees alike.
About the Role
We are seeking an experienced Retail Operations Manager to join our team in Northampton. This is an exciting opportunity to lead a dynamic store team and drive business growth through excellent customer service, sales management, and team development.
Job Responsibilities
As a Retail Operations Manager, you will be responsible for:
- Managing store operations, including sales, customer service, and team performance
- Developing and implementing effective strategies to drive sales growth and improve customer satisfaction
- Leading and motivating a team of retail staff to achieve business objectives
- Identifying opportunities for improvement and implementing changes to enhance the customer experience
- Maintaining high standards of product knowledge, presentation, and quality control
Requirements
To be successful in this role, you will need:
- A strong track record of retail leadership and management experience
- Excellent communication, interpersonal, and problem-solving skills
- The ability to work effectively in a fast-paced environment and prioritize multiple tasks
- A passion for delivering exceptional customer service and driving business results
- Strong analytical and decision-making skills, with the ability to interpret data and make informed decisions
Benefits
As a Retail Operations Manager at Costa Coffee, you can expect a competitive salary of £45,000 - £60,000 per annum, depending on experience. Additionally, you will receive:
- A 50% discount on all food and drinks purchased in-store
- A smart pension scheme with employer-matched contributions up to 10%
- Ongoing training and development opportunities to support your career growth
- Quarterly and annual incentive schemes, with the potential to earn up to £11,500 (store-dependent)
Why Choose Costa Coffee?
We are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. If you are passionate about delivering exceptional customer experiences and driving business results, we encourage you to apply for this exciting opportunity.
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