Spire Wellesley Hospital Experience Director

11 hours ago


SouthendonSea, Southend-on-Sea, United Kingdom Spire Healthcare Ltd Full time

About the Role

We are seeking a dedicated and results-driven individual to fill the position of Patient Experience Lead at Spire Wellesley Hospital. As a key member of our team, you will be responsible for leading and driving improvements to the patient experience, ensuring seamless service delivery and continuous quality improvement.

Responsibilities:

  1. Develop and implement strategies to enhance patient satisfaction and engagement.
  2. Oversee the complaints process, ensuring timely and effective resolution of patient concerns.
  3. Collaborate with hospital departments to identify areas for improvement and implement corrective actions.
  4. Maintain accurate records and reports, utilizing tools such as Datix for logging, distributing, and monitoring complaints.
  5. Engage with patients and staff to gather feedback and insights, contributing to the development of evidence-based initiatives.
  6. Promote a culture of transparency and open communication throughout the hospital.
  7. Participate in quality improvement initiatives, contributing to the achievement of outstanding ratings from regulatory bodies.
  8. Ensure compliance with relevant policies, procedures, and regulatory requirements.

Requirements:

  • 5+ years of experience in healthcare management or a related field.
  • Proven track record of delivering exceptional patient experience and outcomes.
  • Strong leadership and communication skills, with the ability to influence cross-functional teams.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
  • Proficiency in Microsoft Office Suite and IT systems.
  • Knowledge of healthcare regulations, policies, and procedures.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

Benefits:

We offer a competitive salary of £55,000 per annum, plus a comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, access discounts, wellness screening, private medical cover, life assurance, and free onsite car parking.



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