Spire Wellesley Hospital Experience Director
11 hours ago
About the Role
We are seeking a dedicated and results-driven individual to fill the position of Patient Experience Lead at Spire Wellesley Hospital. As a key member of our team, you will be responsible for leading and driving improvements to the patient experience, ensuring seamless service delivery and continuous quality improvement.
Responsibilities:
- Develop and implement strategies to enhance patient satisfaction and engagement.
- Oversee the complaints process, ensuring timely and effective resolution of patient concerns.
- Collaborate with hospital departments to identify areas for improvement and implement corrective actions.
- Maintain accurate records and reports, utilizing tools such as Datix for logging, distributing, and monitoring complaints.
- Engage with patients and staff to gather feedback and insights, contributing to the development of evidence-based initiatives.
- Promote a culture of transparency and open communication throughout the hospital.
- Participate in quality improvement initiatives, contributing to the achievement of outstanding ratings from regulatory bodies.
- Ensure compliance with relevant policies, procedures, and regulatory requirements.
Requirements:
- 5+ years of experience in healthcare management or a related field.
- Proven track record of delivering exceptional patient experience and outcomes.
- Strong leadership and communication skills, with the ability to influence cross-functional teams.
- Excellent analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
- Proficiency in Microsoft Office Suite and IT systems.
- Knowledge of healthcare regulations, policies, and procedures.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Benefits:
We offer a competitive salary of £55,000 per annum, plus a comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, access discounts, wellness screening, private medical cover, life assurance, and free onsite car parking.
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