Customer Service Operations Assistant

3 weeks ago


Perry Street, United Kingdom Attega Group Ltd Full time
Key Responsibilities

Answering Calls from Engineers, Customers and Colleagues

Loading new job requests onto our internal job management system and client portals

Planning and Allocating New Job Requests

Working within SLA timescales and responding to emergency jobs

Providing assistance to drainage engineers when on site

Advising Clients on Best Course of Action

Dealing with customer queries

Closing jobs on the system once they've been successfully completed

On-Call Rota

The on-call rota is 1 in every 5 weekends after successful training but a bonus is on offer for this

Working Hours

Hours consist of 10am – 6pm Monday - Friday, so candidates must be able to commit to this



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