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Customer Service Representative

2 months ago


Dunstable, Central Bedfordshire, United Kingdom Connells Group HQ Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Connells Group HQ. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and ensuring their overall satisfaction.

Key Responsibilities
  • Act as the primary point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Interact with customers and branches to address their needs, book appointments, and recommend our services.
  • Demonstrate professionalism, empathy, and patience in all customer interactions, ensuring a positive customer experience while adhering to company policies and procedures.
What You'll Love About This Role
  • Opportunity to work with a leading estate agency and property services provider in the UK.
  • Chance to develop your customer service skills and experience in a fast-paced environment.
  • Collaborative and dynamic team culture.
  • Competitive salary and uncapped commission opportunities.
  • Generous incentives and team recognition programs.
Requirements
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to work well in a team.
  • Basic computer proficiency and familiarity with office software applications.
  • Customer-focused mindset with a genuine desire to assist others.
  • Able to work in a fast-paced environment.
  • Self-motivated, confident, and approachable.
  • Willingness to learn and adapt to new processes and technologies.
  • Previous experience in customer service or related field.