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Customer Service Representative

1 month ago

Dunstable, Central Bedfordshire, United Kingdom Tate Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Tate. As a key member of our sales and customer service team, you will be responsible for delivering exceptional customer experiences, processing quotations and sales orders, and managing web chats.

Key Responsibilities:

  • Act as the primary point of contact for clients, addressing their queries with excellent customer service
  • Process quotations and sales orders using a bespoke computer system, ensuring accuracy
  • Keep clients informed throughout the entire order process, ensuring a positive experience
  • Liaise with purchasing and production departments to ensure smooth order processing
  • Manage the web chat function, helping clients with product suggestions based on their individual needs
  • Handle incoming calls from both new and existing clients

Requirements:

  • Strong communication skills and ability to manage client relationships effectively
  • Ability to work accurately and efficiently in a fast-paced environment
  • Proficiency in handling multiple queries and tasks simultaneously
  • Confidence in using computer systems to process quotes and orders

About Us:

Tate is a dynamic and growing company dedicated to providing exceptional service to our clients. We invest in our team and infrastructure, ensuring a supportive and rewarding working environment.