Customer Experience Advocate

3 weeks ago


Wellingborough, Northamptonshire, United Kingdom Vizion Network Limited Full time
Job Description:

The Claims Resolution Specialist will be responsible for managing customer complaints, collaborating with internal teams, and processing customer interactions accurately. This role requires strong communication and interpersonal skills, as well as proven experience in customer-facing roles.

About Vizion:

Vizion Network Limited is a leading provider of innovative solutions in the automotive sector. We deliver exceptional customer service and foster a collaborative work environment. Our company values diversity and inclusion, promoting healthy work environments for all employees.

Key Responsibilities:
  • Manage customer expressions of dissatisfaction, ensuring timely and professional responses.
  • Collaborate with internal teams to resolve issues and meet performance targets.
  • Process and record customer interactions accurately, maintaining comprehensive audit trails.
  • Identify opportunities for process improvements and communicate these to line managers.
What We Offer:
  • A competitive salary range of £25,198 per annum.
  • A range of benefits, including 24/7 GP access, reimbursement of health costs, and shopping rewards.
  • A supportive work environment, regular feedback, and opportunities for growth and development.

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