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Hotel Operations Manager
2 months ago
The Marsham Court Hotel is committed to creating a welcoming and inclusive environment for all guests and team members. As our Guest Services Manager, you will play a key role in leading a large team to deliver fantastic service in all hotel departments.
Key Responsibilities:- Lead a team to provide exceptional service to guests, ensuring their stay is memorable and enjoyable.
- Collaborate with other departments to deliver amazing events, such as weddings and birthdays, that exceed guest expectations.
- Contribute to maintaining the hotel's high standards of cleanliness and presentation, ensuring a beautiful and welcoming environment for guests.
- Be the face of the hotel, ensuring guests have a wonderful stay and are treated with the highest level of service.
- Support the training and development of new team members, helping them to achieve their full potential.
- Ensure health and safety procedures are followed at all times, maintaining a safe and healthy work environment.
- Contribute to creating a positive and supportive team culture, where team members feel valued and empowered to deliver exceptional service.
The Marsham Court Hotel is dedicated to making a positive impact on the community and the environment. Our CREW team works tirelessly to drive change in three key areas: Sustainability, Community Outreach, and Employee Welfare. As a Guest Services Manager, you will have the opportunity to be part of this journey and contribute to making a real difference.
Diversity, Equity, and InclusionWe believe in creating a culture of understanding, support, and unity, where everyone feels valued and respected. We are Disability Confident Leaders and are committed to adapting our recruitment procedures to meet the needs of all candidates. If you require any reasonable adjustments during the application or interview process, please don't hesitate to ask.
