Adult Social Care Assessor

2 weeks ago

Enfield Town, Greater London, United Kingdom Sanctuary Personnel Ltd Full time
About the Role

Sanctuary Personnel Ltd is seeking a highly skilled and dedicated Adult Social Care Assessor to join our team on a full-time basis. As a key member of our Single Point of Access Team, you will be responsible for providing high-quality support to empower users and carers to plan, work towards, and achieve their outcomes.

Key Responsibilities
  • To be the first point of contact for Adult Social Care and other related services, providing comprehensive support to users and carers.
  • To use judgment, assessment, and decision-making skills to identify and allocate appropriate resources to meet customer needs and requirements, determine eligibility for services, and assess risk to service users.
  • To work effectively individually and as part of a team to achieve service outcomes and contribute to the development and smooth running of the service in accordance with local policies, procedures, and legislation.
  • To contribute to the development of a customer-focused culture within the service, building on the strengths of the community and customers' social networks, committed to ensuring value for money and providing a high standard of customer service, health, and safety, and the council's core values.
  • To use judgment, assessment, and decision-making skills regarding eligibility for support and services, including the assessment of risk, to identify and allocate appropriate resources to meet customer needs and requirements.
  • To attend regular service meetings and contribute ideas and make recommendations for improvements/changes in existing procedures, policies, and processes.
  • To have a working knowledge of relevant policies, procedures, and legislation to identify when enquiries need to be referred to a specialist officer.
  • To advise and train colleagues in any specialist activities undertaken/areas of expertise, as requested by the line manager, to help develop a multi-skilled team.
  • To manage own performance effectively to meet goals and targets and work to required deadlines, working in line with performance development and review process.
  • To use relevant databases ensuring that data and records are maintained in accordance with agreed standards and in keeping with the data protection/freedom of information regulations.
  • To carry out all accountabilities in compliance with the councils' policies and procedures.
Why Join Our Team?
  • An excellent pension through the Local Government Pension Scheme (LGPS).
  • Up to 32 days annual leave depending on grade and length of service, plus eight public holidays per year and an extra day off at Christmas.
  • A blend of remote and office-based working for most roles.
  • Interest-free season ticket loan repayable over three or ten months.
  • Career development and learning experiences from a range of training courses and learning methods.
  • Employee Assistance Programme to provide advice and counselling services.
  • Health and leisure discounts and tax-free bikes for work.
Requirements
  • The ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role.
  • Experience of working in a health or social care setting with a range of adults with different levels of needs and/or an understanding of how their disability or health may impact on their ability to complete daily tasks.
  • Basic knowledge of relevant legislation, policies, and guidance that underpin the service, including identifying safeguarding and quality of care issues to ensure that people's welfare is protected and that the quality and standard of support provided is optimised.
  • Experience of completing assessments and care planning in line with the Care Act, making use of collaborative support with people in achieving their goals, outcomes, and maximisation of their independence through the use of resources such as community resources, assistive technology, or equipment and adaptations.
  • To have experience of working with multiple statutory and non-statutory agencies to facilitate holistic assessments and continuity of care, while providing a best practice approach to all contacts in-line with local policies.
  • Able and willing to be flexible and responsive in relation to working times, patterns, location, and willing to participate in the duty system undertaking urgent assessments as directed by the duty manager.

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