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Customer Insights Analyst
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We are seeking a highly skilled Senior Data Analyst to join our team at Talent Hub. As a Senior Data Analyst, you will play a key role in driving the organisation's reporting and analysis, supporting business stakeholders across the business.
Key Responsibilities- Work closely with the Group Head of Data & Compliance to lead the reporting, insight and analytics for the organisation, providing pro-active reporting and actionable insights, with a strong emphasis on customer acquisition and engagement and optimising lifetime member value.
- Regularly monitor and report on key customer data metrics.
- Support and provide guidance on the development of campaign and overall performance reporting, actionable insight and data-driven models for use across the customer lifecycle (e.g. engagement, attrition, life-time value, segmentation and recommendations/next best action modelling).
- Produce data visualizations to help support and communicate important learning.
- Proven experience in a Data Analysis role, with experience of Microsoft Data Platforms including MS Dynamics 365 CRM and Power BI.
- Proficiency in data visualisation tools, such as Power BI, Tableau. Experience of using Microsoft Customer Insights, Microsoft Customer Data, Microsoft Fabric, social and email marketing analytics would be beneficial.
- Experience in SQL, SAS, Python, or R programming would be beneficial.
- 24 days holiday plus bank holidays.
- Hybrid working.
