IT Field Engineer

5 days ago


Cardiff, Cardiff, United Kingdom Breedon Group plc Full time
Job Description

Breedon Group plc is seeking a highly skilled IT Field Engineer to join our team. As an IT Field Engineer, you will be responsible for maintaining the computer systems and networks for our various business operating in different regions.

Key Responsibilities
  • Site Visits and Evaluations: Regularly visit sites to engage with users face-to-face and proactively evaluate any potential site improvements.
  • Hardware and Software Installation: Install and configure computer hardware, operating systems, and applications.
  • System and Network Monitoring: Monitor and maintain computer systems and networks, including switches, routers, servers, printers, and other IT hardware and network patching.
  • Application Support and Software Installation: Provide application support and software installation services.
  • Wi-Fi Installation: Install Wi-Fi AP's.
  • User Support: Talk users through a series of actions to help set up systems or resolve issues.
  • Troubleshooting: Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Equipment Replacement: Replace faulty equipment as required.
  • Response Times: Respond within agreed time limits to call-outs.
  • Task Completion: Work continuously on assigned tasks/helpdesk tickets to completion (or referral to third parties, if appropriate).
  • New Application Roll-out: Support the roll-out of new applications.
  • New Site Support: Support the roll-out of new sites either through acquisitions or organic growth.
  • Health and Safety Compliance: Proactively support company compliance to Health and Safety legislation through adherence to company policies, processes, and practices.
  • Team Collaboration: Work closely with all members of the IT team across the group when required.
  • Additional Responsibilities: Undertake any other activity as reasonably requested by management.
Requirements
  • Technical Knowledge: In-depth knowledge and experience of Desktops, Laptops, Windows 10 and Windows 11, Office365 management and maintenance, application support and software installs, knowledge of servers, Networks LAN/WAN, including cloud-hosted solutions, knowledge of tablet/mobile phone support with both IOS and Android software, knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops, knowledge of firewalls, proxies, and antivirus software.
  • Soft Skills: Ability to prioritise workload, be flexible in approach to problems, and use own initiative to achieve results. Excellent communications skills. Full UK valid driving license. Professionalism and confidence always.
Desirable Skills
  • ITIL V4 Foundation: Knowledge, experience, or qualification of the ITIL V4 Foundation practices, processes, and framework.
  • Specialised Knowledge: Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell. Knowledge or experience of the Excalibur software program. Knowledge of ManageEngine ServiceDesk Plus ticket logging system.
Special Features of the Role
  • Flexibility: Must have the flexibility to work in a dynamic company with a wide product range and approach their work with enthusiasm and a positive attitude.
  • Self-Management: Must be able to manage their own schedule workload.
  • Travel Requirements: Must be prepared to visit any sites across the group for short periods at short notice, which may include overnight stays.
Job Benefits
  • Car Allowance
  • Annual Leave: 25 days holiday plus bank holidays.
  • Pension Scheme: Contributory Pension Scheme.
  • Free Parking: Free on-site parking.
  • Holiday Buy Scheme
  • Volunteer Scheme
  • Share Save Scheme
  • Life Assurance
  • Maternity, Adoption & Paternity Scheme: Enhanced Maternity, Adoption & Paternity Scheme.
  • Health and Wellbeing Initiatives
  • Discount Scheme


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