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IT Field Support Engineer

2 months ago

Cardiff, Cardiff, United Kingdom Mirai Talent Full time £5,500 - £7,000
Job Title: IT Field Support Engineer

About the Role:

Mirai Talent is seeking an experienced IT Field Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance to our computer systems and networks.

Key Responsibilities:

  • Provide on-site technical support to users, troubleshooting and resolving hardware and software issues.
  • Install and configure computer systems, networks, and applications.
  • Monitor and maintain computer systems and networks, including switches, routers, servers, printers, and other IT hardware.
  • Provide application support and software installation.
  • Install and configure Wi-Fi access points.
  • Communicate technical information to users, either in person or over the phone.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace faulty equipment as required.
  • Respond to call-outs within agreed time limits.
  • Work on assigned tasks and helpdesk tickets to completion.
  • Support the roll-out of new applications and sites.
  • Proactively support company compliance to health and safety legislation.
  • Work closely with the IT team across the group.

Requirements:

  • 5+ years' experience in a similar role.
  • In-depth knowledge and experience of desktops, laptops, and mobile devices.
  • Experience with Windows 10 and Windows 11.
  • Office365 management and maintenance.
  • Application support and software installation.
  • Knowledge of servers, networks, LAN/WAN, and cloud-hosted solutions.
  • Knowledge of tablet and mobile phone support with both iOS and Android software.
  • Knowledge of MDT (Microsoft Deployment Tools) for building laptops and desktops.
  • Knowledge of firewalls, proxies, and antivirus software.
  • Ability to prioritize workload, be flexible in approach to problems, and use own initiative to achieve results.
  • Excellent communication skills.
  • Professionalism and confidence.

Desirable Skills:

  • Knowledge, experience, or qualification of the ITIL V4 Foundation practices, processes, and framework.
  • Knowledge of Sophos Antivirus software, Mimecast, PDQ, Logitech, and PowerShell.
  • Knowledge or experience of the Excalibur software program.
  • Knowledge of ManageEngine ServiceDesk Plus ticket logging system.

Working with Mirai Talent:

We are a dynamic company with a wide product range, and we approach our work with enthusiasm and a positive attitude. As an IT Field Support Engineer, you will be expected to work in a fast-paced environment, managing your own schedule and workload. You will also be required to visit sites across the group for short periods at short notice, which may include overnight stays. A full driving license is required for this role.