Technical Support Specialist
2 days ago
Overview:
Cantium Business Solutions, a leading provider of back-office services, seeks an experienced Technical Support Specialist to join their team. As a Helpdesk Engineer, you will play a crucial role in providing exceptional support to customers across various sectors.
About the Role:
- Respond to customer inquiries and resolve technical issues via phone, email, or chat platforms
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution
- Maintain detailed call records and documentation for all support requests
Requirements:
- 2+ years of experience in IT infrastructure, hardware, databases, operating systems, and local area networks
- Proficiency in Windows server environments, Microsoft cloud solutions (including Intune), and familiarity with storage, backup, and virtualisation architecture
- Strong communication skills and ability to work effectively in a team environment
What We Offer:
- An estimated salary of £23,000 per annum
- 25 days of annual leave, plus bank holidays
- Additional day off at Christmas
- Access to a generous discount scheme
- Life assurance coverage and health cash plan initiative
Why Choose Cantium?
Cantium Business Solutions is committed to delivering exceptional service and support to its customers. Our team is dedicated to helping individuals achieve a great work-life balance through our flexible approach to work. Join us as a Technical Support Specialist and contribute to shaping the future of our organisation.
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