Network Support and Resolution Expert

7 days ago


Stockport, Stockport, United Kingdom VCG Technology Services Limited Full time

VCG Technology Services Limited is a managed service provider, seeking an experienced professional to fill the role of Network Support and Resolution Expert. As a member of our Customer Services team, you will play a critical role in supporting customers with incidents and services requests.

Job Description:
  • Proactively manage tickets through internal and external stakeholders, providing clear and proactive communication to ensure swift resolutions and maintain high levels of customer satisfaction.
  • Diagnose and troubleshoot complex technical issues, working alongside vendors and partners to deliver resolution within SLA.
  • Develop and maintain a strong understanding of switches and networking, including Meraki and Fortinet functionality.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A strong analytical approach to problem solving, with a willingness to adapt to new situations and challenges.

Our ideal candidate will have experience of working in a customer-facing role, with knowledge and understanding of best practice frameworks, such as ITIL and ISO. Estimated salary: £38,000 - £42,000 per annum.



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