Patient Services Coordinator
1 month ago
About the Role
Ariel Healthcare is seeking a highly organized and customer-focused Patient Services Advisor to join our team. As a key member of our Patient Services Team, you will play a vital role in ensuring the smooth and effective running of our reception and administrative functions.
Key Responsibilities
- Assist patients with obtaining appointments at a time and place convenient to them, both face-to-face and over the telephone.
- Respond to patients' requests for information or assistance, ensuring these requests are directed to the most appropriate clinician.
- Respond to doctors and other clinical members of staff requests for information or assistance, and liaise with external agencies as necessary, anticipating problems and seeking solutions.
- Provide cover for the main reception telephone and ensure messages are passed on quickly and accurately.
- Ensure e-mails are responded to in a timely manner and that all necessary action is taken.
- Ensure filing is kept up to date and assist with post opening and distribution of correspondence.
- Receive, send, file or dispose of information in a secure manner to ensure confidentiality is maintained.
- Provide cover for the main reception desk and ensure daily surgeries run efficiently and smoothly.
- Register new patients to the Practice and scan correspondence into patients' medical records.
- Undertake straightforward coding of results into patients' medical records and assist in maintaining a clean and tidy waiting room.
- Manage the contents of the community notice board/health promotion boards in the main reception areas.
- Assist in the maintenance, reviews and updates of reception procedures and protocols.
- Greet visitors to the practice and operate in accordance with the practice protocols and guidelines.
- Undertake opening and closing procedures, ensuring the building is secure and the security alarm is set/unset.
About Us
Ariel Healthcare is a dynamic and innovative team who strive to provide the best possible service for our patients. With staff and patient welfare at the forefront of everything we do, we are driven to provide an excellent service to the ever-growing population of Chard and surrounding areas.
We are based within the South Somerset countryside, offering a unique blend of rural charm and easy access to major towns and cities. Our team of dedicated staff are committed to providing a high-quality service, and we are seeking a like-minded individual to join our team.
Person Specification
Essential
- GCSE A-C English and Maths
Desirable
- Experience of working in primary care
- Experience of working in a GP practice
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