Technical Support and Solutions Manager
1 week ago
Aprolis UK is a leading provider of technical support services, dedicated to helping customers, dealers, and engineers succeed. Our mission is to deliver exceptional service while fostering a culture of innovation and collaboration.
Salary and Benefits
The successful candidate will receive a salary of up to £42,000, along with a range of benefits including a contributory pension, life cover at 4 x salary, a health cash plan, and online discount portal. We believe in investing in our people and offer regular training and development opportunities to help them grow in their careers.
Key Responsibilities
In this exciting role, you will manage all aspects of technical support for the southern region, including remote support via email or video call and face-to-face support for more complex issues. You will assist with technical bulletins, liaise with manufacturers, and manage OEM warranty systems. Additionally, you will produce technical reports when conducting site visits and contribute to the development of technical solutions.
Requirements
We are looking for an experienced Technical Support Manager who has a proven track record in supporting field-based teams and dealer networks with technical vehicle diagnostics. You will need excellent communication skills, a passion for first-class service, and the ability to deal with internal and external customers as well as OEMs. Organizational skills, efficiency, and prioritization are also essential. An engineer qualification is highly desirable.
Career Development Opportunities
Aprolis invests in its employees' growth and development. As a Technical Support Manager, you will have opportunities to advance your career, develop new skills, and take on new challenges. Join our team and benefit from a supportive and collaborative work environment.
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