Technical Operations Specialist
3 weeks ago
The Technical Officer will be responsible for ensuring the effective and compliant administration of all technical aspects of the certification process, in adherence with business and UKAS requirements. This role will primarily focus on UK Operations, but may also require occasional technical support to the international team.
Key Responsibilities
- Completing and approving application reviews and recent planning reviews
- Conducting technical reviews of Stage 1, Stage 2, Recertification, and ETS audit reports for certificate decision
- Assisting in the preparation of audit plans, such as for Stage 1, ETS, and transfers
- Reviewing and approving transfer documentation
- Responding to technical and certification queries from auditors, back office, clients, and consultants
- Assisting the planning and scheduling teams in allocating auditors to specific jobs
- Monitoring surveillance reports, as required
- Supporting the Technical Sales and Customer Success teams in calculating audit duration, including attending client meetings in a support capacity
- Review and approval of miscellaneous queries requiring audit duration review and/or certificate decision
- Undertaking any other duties as directed by the Technical Team Manager
Requirements
- Good knowledge of the certification industry with working experience in relevant areas (2+ years)
- Good knowledge of ISO 17021/17065 requirements
- ISO 9001 Lead Auditor Qualification
- Good knowledge of a range of standards including quality, environmental, and health and safety management system standards as a minimum
- Ability to communicate effectively and build positive working relationships with colleagues, clients, and stakeholders. Must be able to work collaboratively in a team environment.
- Ability to work effectively with colleagues from different teams and departments to achieve shared objectives. Must be able to manage competing priorities and collaborate to find solutions.
- Strong IT skills (Excel, Microsoft Word, Dynamics, and Microsoft Outlook)
What We Offer
- ISO 14001, 45001, and 27001 Lead Auditor Qualifications
- Knowledge of information security and energy management system standards
Our Culture
- We provide a mature and flexible 'work your way' culture
- Generous holiday allowance
- 'Giving day' to give back to others
- Enhanced family-friendly leave
- Employee assistance programme
- 24-hour online GP
- Gym discounts
- Cycle to work scheme
- Paid time off when physically and mentally unwell
Fun at Work
- We encourage our teams to get involved and have fun along the way
- Charity events and competitions
- Recognition events and awards
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