Personal Health Budgets Coordinator

3 weeks ago

Sleaford, Lincolnshire, United Kingdom NHS Lincolnshire Integrated Care Board Full time

Job Summary

We are seeking a highly skilled and experienced Personal Health Budgets Coordinator to join our team at NHS Lincolnshire Integrated Care Board. The successful candidate will be responsible for overseeing and delivering efficient administration and monitoring of the PHB programme and ongoing service, promoting positive and effective working relationships.

Main Duties

  • To support the implementation of the Personal Health Budget agenda across the health system, through delivery of efficient and effective programme administrative and data management processes and procedures.
  • Respond to queries from service users, stakeholders, clinicians, and managers, escalating where required.
  • Undertake detailed financial audits of PHB direct payment packages, investigating and where possible, resolving anomalies and developing reporting processes to enable all audit outcomes to be reported to senior management.
  • Support the development, and then maintain, an electronic database for tracking, monitoring and reporting on PHBs, ensuring that all elements of the countywide PHB service can be effectively reported.
  • Generate accurate data to enable local, regional and national reporting to be undertaken, completing specified templates every month.
  • Accurately inputting into, monitoring and reporting from a range of computerised systems, regularly validating data to ensure accuracy.
  • Responsible for ensuring all programme administration is completed efficiently and effectively, ensuring the PHB programme is thoroughly planned. Develop and update relevant project documentation; support the project manager to ensure the project is effectively managed and delivered to agreed deadlines.
  • Ensure effective and timely collation and preparation of relevant documentation to support project management and service delivery.
  • Support the head and deputy head of PHB programme by attending meetings, forums, training sessions and other service user or stake holder sessions either with or when appropriate, on behalf of the head or deputy head of PHB programme.
  • Set up direct payment packages where required.
  • Deal with and resolve provider and invoice queries in an efficient and timely manner, escalating to clinical team where appropriate.
  • Ensure that all written and verbal complaints, comments and suggestions are dealt with appropriately, resolving where possible and escalating when appropriate.
  • Organising meetings and larger events as required.

Person Specification

Qualifications

Essential

  • Educated to HNC level; or A' levels with relevant experience.

Desirable

  • Evidence of recent and ongoing CPD/learning.

Previous Experience

Essential

  • Demonstrable experience of working in a busy administrative environment and working with a range of computerised data systems.
  • Excellent working knowledge of Microsoft Office.
  • Experience of working in a health or social care environment.
  • Experience of dealing with difficult situations.
  • Evidence of effective planning and time management.

Desirable

  • Demonstrable experience of project management.

Knowledge

Essential

  • Demonstrable problem solving skills.
  • Ability to work effectively as part of a team.
  • Understanding of Confidentiality and General Data Protection Regulations.
  • Clear communicator with good writing, data entry and telephone skills.
  • Able to work on own initiative, organising and prioritising workload to set deadlines.
  • Flexible approach to work.

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