Deputy Hotel Operations Manager

3 weeks ago


Newquay, United Kingdom whitbread Full time

We are seeking a highly skilled Deputy Hotel Manager to play a pivotal part in the management team at Premier Inn. As a key member of the team, you will be responsible for leading from the front and ensuring the successful daily running of the site.

Reporting directly to the Hotel Manager, you will be empowered to make decisions and take charge of the hotel's operations. Your passion for leading, motivating, and developing high-performing teams will be essential in delivering exceptional guest experiences and driving business results.

The ideal candidate will have management experience from the hospitality, leisure, or retail sectors, with a proven track record of driving commercial best practice and maximizing revenue opportunities. Experience in food and beverage or food services is desirable.

Key responsibilities will include:

  • Managing the day-to-day running of the site, empowering and developing the team to deliver exceptional results.
  • Driving commercial best practice, maximizing revenue opportunities, and working with the Hotel Manager to manage controllable costs and labor control.
  • Overseeing all business areas with an eye for detail, ensuring brand standards are consistently delivered and utilizing guest feedback to increase performance against KPIs.
  • Supporting the Hotel Manager in delivering the site business plan, supporting and enabling the bigger picture.
  • Demonstrating knowledge of health and safety compliance and managing all audit processes to a high standard.
  • Being agile in your thinking and effectively managing your time to meet business needs.

We are an innovative business, and you will be expected to champion change and implement it with the team.

In return for your hard work and dedication, you will receive a competitive salary, excellent access to training and development programs, autonomy over the running of the hotel, and a range of benefits including 25% off in Whitbread Restaurants and up to 50% off Premier Inn hotels.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organization that values diversity and welcomes your application, whatever your background or situation.


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