Hotel Operations Manager

3 weeks ago


Newquay, United Kingdom Daish's Holidays Full time

Are you a seasoned departmental manager looking to take your career to the next level? Or an experienced manager seeking a new challenge? If so, Daish's Holidays has an exciting opportunity for a Duty Manager to join our team.

We offer a competitive salary of up to £31,200 per annum, based on 48 hours, working up to 6 days per week, plus incremental and performance pay reviews. You'll also enjoy continuous all-year-round employment, with no winter closures. Plus, you'll receive £50 upon completing our comprehensive training program and £100 for referring a friend.

As a Duty Manager, you'll work varied hours, including evenings, weekends, and bank holidays, with shifts ranging from 7:00 to 15:00 or 15:00 to 23:00, with occasional mid-shifts of 9:00 to 17:00. We prioritize a healthy work-life balance and offer a supportive mental wellbeing and financial assistance package, including an extra paid day off for your birthday.

In addition to these benefits, you'll enjoy our 'Take your family on a Daish's holiday scheme' for as little as £85 per holiday, covering 4 nights, breakfast, dinner, room, travel, and entertainment.

Key Responsibilities:

  • Manage the development and delivery of staff training and induction processes.
  • Utilize EPOS systems in bars with confidence.
  • Manage difficult customers with professionalism.
  • Cash handling and management.
  • Health and Safety policies.
  • Staff rotas and wages.
  • Positive, helpful, and welcoming attitude to members and customers.
  • Build and maintain good working relationships with fellow staff and members/customers.
  • Manage and motivate staff.

About Us:

We're Daish's Holidays, a fast-growing family-run holiday operator with 12 stunning hotels across the UK and a fleet of luxury coaches. Our core values are Clean and Comfortable Accommodation, Good Food, Great Entertainment, and Friendly Service. We're industry leaders in providing the best value for money holidays and have won numerous awards for customer service excellence.



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