Hotel Operations Director

3 weeks ago


Newquay, United Kingdom Watergate Bay Hotel Full time

About the Role:

We are seeking a highly skilled and experienced Senior Hospitality Manager to lead our hotel operations. As a key member of our leadership team, you will be responsible for shaping and executing our operational strategy, aligning it with our core objectives and goals.

Key Responsibilities:

  • Develop and implement operational strategies to drive efficiencies and performance.
  • Collaborate with the Group Executive team to develop and implement long-term strategies that support our brand, guest experience, and commercial goals.
  • Monitor management reports to track performance metrics, including costs, revenue, guest satisfaction, and health and safety standards.
  • Build and lead the senior operations team, providing guidance, motivation, and inspiration to all team members.
  • Use feedback and insights to drive innovation and continual improvements.
  • Offer mentorship and performance management for direct reports, ensuring best practices are applied across all operational areas.

Requirements:

  • Extensive hospitality experience in a leadership role with a proven record of achievement.
  • Deep, up-to-date knowledge of the hospitality industry and relevant expertise.
  • Exceptional front-of-house and F&B experience with a genuine passion for guest services.
  • Empathetic leadership with the ability to inspire change and drive team alignment.
  • Excellent communication, interpersonal, and organizational skills.

About Us:

We are Watergate Bay Hotel, a luxury hotel located in a stunning coastal setting. We offer a welcoming team environment, excellent career prospects, and a range of benefits to support your well-being and professional growth.


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