Help Desk Technician Lead
7 days ago
Our client has been a leading provider of IT services for over 25 years, helping businesses across the region to improve their processes and productivity.
The company prides itself on its commitment to delivering exceptional customer service and innovative solutions that meet the unique needs of each business.
Job DescriptionThe IT Support Technician will play a key role in our help desk team, providing technical support to clients and identifying opportunities to improve our services.
The successful candidate will have:
- A strong background in IT support and/or network engineering
- Excellent communication and interpersonal skills
- The ability to work effectively in a fast-paced environment
- A full driving license
The IT Support Technician will be responsible for:
- Providing technical support to clients via phone, email, and on-site visits
- Troubleshooting and resolving IT issues in a timely and efficient manner
- Collaborating with the IT team to identify and implement process improvements
In return for your hard work and dedication, we offer a competitive salary of £27,000 per annum, plus excellent benefits including:
- Annual pay reviews
- Training and career development opportunities
- Team socialising and events
- 25 days annual leave
- A working hours of Monday to Friday 9:00am – 17:30pm
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