Beauty Advisor for ESTEE LAUDER Companies

1 week ago

Belfast, United Kingdom ESTÉE LAUDER Companies Full time
Job Summary

The ELC Advisor is a key member of our team, responsible for delivering an exceptional customer experience and achieving sales targets within our Travel Retail locations. This role requires a strong understanding of our brands' stories and product offerings, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Develop and maintain in-depth product knowledge across brands, including understanding brand stories and hero products.
  • Provide best-in-class service and experience across brands, engaging customers and fulfilling their shopping needs.
  • Achieve required retail sales targets set by the Company.
  • Present oneself within the standard of personal grooming guidelines as specified by ELC.
  • Link sell within and between brands to help grow Items Per Transaction and Average Basket Value.
  • Keep up to date with competitor activities and missed opportunities.
  • Utilise the Education Team strategy, ensuring up-to-date product knowledge and skill sets.
  • Deliver excellence in execution of service, creating a zero consumer complaints mindset and a surprise and delight culture.
  • Report daily and weekly sales to Team Leader/Sales and Education Executive as required.
Teamwork and Communication
  • Develop strong working relationships with team members, colleagues, managers, and retailers.
  • Help colleagues and team efficiency by being flexible and taking on tasks as required.
  • Communicate information to the Team Leader/Sales and Education Executive.
  • Attend and actively participate in training meetings, virtual or at-counter, as provided by Sales and Education teams.
  • Actively participate in and complete online learning modules.
  • Work effectively with store personnel, store management, and corporate sales and education teams.
  • Maintain high standards of timekeeping on the counter to ensure team efficiency.
Maintenance and Administration
  • Clean counters, tester stands, and displays regularly to maintain hygiene guidelines as defined by ELC and retailer.
  • Merchandise back fixtures and display counters as directed.
  • Complete all administration accurately, legibly, and on time.
Qualifications and Requirements
  • Previous retail industry/guest services experience is desirable, preferably within beauty or luxury goods.
  • All applicants must be able to demonstrate excitement for and the ability to provide inspirational, authentic, and personalized customer service.
  • Sales and goal-oriented, with the ability to maintain a level of sales performance as determined by Company goals.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software is desirable.
  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

This role requires flexibility regarding working for different brands, including multiple brands at one time. Experience with makeup artistry, interacting with customers of many cultures, and multiple language fluency are pluses.

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