Customer Service Representative

1 month ago


SouthendonSea, Southend-on-Sea, United Kingdom Fusion Lifestyle Full time
About the Role

Fusion Lifestyle is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our members and visitors.

Key Responsibilities
  • Provide a warm and welcoming service to customers, responding to their needs and resolving any issues promptly and professionally.
  • Manage the customer database, driving membership sales and promoting our services to ensure customer retention.
  • Process transactions efficiently and accurately, ensuring the reception area and entry to the centre are managed effectively and efficiently.
  • Assist with the development of programming, suggesting innovative ideas and initiatives to meet the demands of our customers.
  • Manage complaints in a sensitive manner, escalating where necessary to the relevant people.
  • Process and prepare food and drink orders, assisting with service when required.
What We Offer

We offer a competitive rate of pay, attractive employee benefits, and opportunities for training and development. As a valued member of our team, you will have the chance to gain skills and qualifications in a range of leisure activities, as well as develop your skills for life.

We are committed to providing a positive and inclusive work environment, and we welcome applications from all backgrounds and sections of the community.



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