Credit Controller

4 weeks ago


Oldham, United Kingdom Marston Holdings Full time
Job Title: Credit Controller

We are seeking an experienced Credit Controller to join our team at Marston Holdings Limited. As a key member of our Accounts Receivable team, you will be responsible for managing the debts of all clients, ensuring timely payments are made within contractual payment terms.

Key Responsibilities:
  • Proactively manage client debts, ensuring timely payments are made within contractual payment terms.
  • Make contact with customers regarding payment terms, supporting the Accounts Receivable team with reporting and ad hoc projects as required.
  • Undertake proactive credit control via phone, email, customer portals, or face-to-face meetings.
  • Contact strategic customers mid-way through payment terms.
  • Log all client queries and record all PTPs (Promise to Pays).
  • Support the Accounts Receivable team as required.
  • Ensure relevant forms are completed for credit requests, write-offs, or client refunds.
  • Prepare for and attend external customer visits and monthly ledger reviews.
  • Initiate proceedings to ensure outstanding debts are brought to a satisfactory conclusion, discussing problem accounts with the Accounts Receivable and Credit Control Manager.
  • Provide cross-functional support within the Credit Control team when required.
  • Contribute to continuous improvements within your role and the wider team to improve accuracy and eliminate errors.
  • Work towards individual and team targets and KPIs.
Requirements:
  • Intermediate Excel skills (VLOOKUPs, Pivot tables).
  • Experience using live invoicing portals.
  • Confident with accounts reconciliation.
  • AAT or CICM qualification is desirable but not essential.
  • Excellent communication and teamworking skills.
  • Strong organisational skills, with the ability to multitask and prioritise.
  • Performance-driven and keen to exceed expectations.
  • Proven customer service/client-facing experience.
  • Excellent time management.
  • Problem-solving skills (error detection, correction, and root cause analysis).
What We Offer:
  • Hybrid working – 2 days in the office / 3 from home.
  • Salary: £27,000.
  • Contract: Permanent.
  • Full-time, 37.5 hours per week.
  • Enhanced Maternity and Paternity Package, subject to eligibility criteria.
  • 25 days holiday plus bank holidays.
  • Enhanced Health cash plan.
  • Pension scheme.
  • Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel, and socialising to health & wellbeing.

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