HaloITSM Configuration Manager

2 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
The PayPoint Group is seeking an experienced IT Governance Specialist to join our team in Asset Performance Engineer capacity. This role involves managing and maintaining our HaloITSM platform, which includes configuration, administration, and maintenance. The ideal candidate will have a strong background in IT Service Management and DevOps principles. They should also possess excellent communication and problem-solving skills, as well as experience working in a similar environment.

Key Responsibilities
This role requires a proactive individual who can ensure the efficient operation of our HaloITSM system, support ITIL processes, and provide high-quality service to internal and external stakeholders. Key responsibilities include:
  • Platform Administration: Manage and maintain the HaloITSM platform, including user accounts, permissions, workflows, and customisations.
  • Compliance and Security: Ensure the HaloITSM platform complies with organisational policies, standards, and regulatory requirements.
  • Strong understanding of IT Service Management and DevOps best practices.

Benefits
We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, plus a range of benefits, including holiday purchase scheme, gym membership, online benefits portal, and contributory company pension scheme. Private medical insurance, life assurance, and critical illness cover are also included. Additionally, the role comes with a mix of remote and onsite working opportunities.

Salary Information
The estimated salary for this role is £55,000 - £70,000 per annum, depending on experience.

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