Service Management Solutions Architect

4 days ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
As a Service Management Solutions Architect at PayPoint Group, you will play a key role in ensuring the efficient operation of our HaloITSM system, supporting ITIL processes, and providing high-quality service to internal and external stakeholders. This role involves managing and maintaining our HaloITSM platform, including configuration, administration, and maintenance. The ideal candidate will have a strong background in IT Service Management and DevOps principles, as well as excellent communication and problem-solving skills.

Key Responsibilities
This role requires a proactive individual who can ensure the efficient operation of our HaloITSM system, support ITIL processes, and provide high-quality service to internal and external stakeholders. Key responsibilities include:
  • Platform Administration: Manage and maintain the HaloITSM platform, including user accounts, permissions, workflows, and customisations.
  • Compliance and Security: Ensure the HaloITSM platform complies with organisational policies, standards, and regulatory requirements.
  • Strong understanding of IT Service Management and DevOps best practices.

Salary Information
The estimated salary for this role is £58,000 - £75,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including holiday purchase scheme, gym membership, online benefits portal, and contributory company pension scheme. Private medical insurance, life assurance, and critical illness cover are also included.

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