Customer Service Coordinator

3 weeks ago

Ewloe, Flintshire, United Kingdom Redrow Full time

Job Summary

The Customer Service Coordinator will provide exceptional service to customers throughout the customer service process. They will assist the Customer Services Manager and Head of Customer Service in managing the department to deliver a high-quality service to customers, safely, professionally, and within agreed or reasonable timescales.

Key Responsibilities

  • Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place, answering calls and queries accurately and consistently.
  • Assist the Head of Customer Services and the Customer Services Manager with day-to-day business and customer requirements.
  • Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards.
  • Visit customers in the field to understand their needs by building a professional relationship throughout their Redrow journey, offering guidance and assistance/rectification to matters raised and to understand the scope of problems. Where appropriate, agree non-complex defects. This will involve occasional weekend/evening working.
  • Provide cover for Customer Services Manager where necessary at the Customer Welcome Meeting and where attendance is required, ensure set agenda is followed as set out in the procedures. This will involve occasional evening/weekend working.
  • Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager or Head of Customer Services.

What We Can Offer

We've been building a proud reputation for beautiful, high-quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.

We're committed to promoting Equality, Diversity, and Inclusion (ED&I) throughout the business to build a culture that's inclusive to all, actively values difference, and ensures everyone is treated fairly.

We take the physical, emotional, and financial wellbeing of our people seriously and offer a wide range of wellbeing programmes, initiatives, and education to support our colleagues both in work and in their personal lives.

We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role, and support their future career progression.

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