Customer Service Ambassador
7 days ago
Be Part of Our Team
The reception team at Village Hotel Club plays a vital role in ensuring that every guest receives a warm welcome. As a key member of this team, you will be the first point of contact for our guests, providing a friendly and professional service that sets the tone for their stay. Your excellent communication skills and ability to think on your feet will enable you to handle any issues that may arise, ensuring that every guest feels valued and respected.
About the Role
As a Reception Team Member, you will be responsible for ensuring that the reception area is always clean and tidy, and that all guests are greeted warmly and efficiently. You will also be required to maintain accurate records of guest arrivals and departures, and to handle any queries or complaints in a professional and courteous manner.
What We Are Looking For
- Excellent communication skills and a friendly, approachable manner
- Ability to work well under pressure and think on your feet
- Good organizational skills and attention to detail
- Ability to work as part of a team and provide excellent customer service
- Basic knowledge of IT systems and software
What We Offer
As a Reception Team Member at Village Hotel Club, you will have the opportunity to work in a dynamic and supportive team environment, providing excellent customer service to our guests. You will also have access to ongoing training and development opportunities, enabling you to grow and develop your skills and career.
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