Business Performance Lead

4 weeks ago

Liverpool, Liverpool, United Kingdom BDO UK Full time
About the Role

We are seeking a highly skilled Lead Business Performance Analyst to join our Projects and MI team within the Shared Service Centre (SSC) at BDO UK. As a key member of our team, you will play a crucial role in driving business performance and delivering exceptional results.

Key Responsibilities
  • Interpret requirements for new builds and updates for existing reporting/analysis
  • Work towards streamlining operational processes and improving controls
  • Operations reporting – time entry, utilisation, internal volumetric and KPI/SLA reporting
  • Complete complex ad hoc data analysis requests for clients
  • Identify data issues and proactively seek appropriate resolutions
  • Day to day operational support (to arrange cover where appropriate, for example)
  • Undertaking root cause analysis
  • Create regular reports based on client requirements (Internal and external)
  • Support the Operational teams with relevant data and expert analysis as required
  • Produce and analyse large monthly MI data sets for multiple clients (Internal and external)
  • Awareness of latest trends/technology advancements
  • Promote the use of consistent definitions across the business and make sure that any core differences are highlighted and understood
Requirements
  • Creative approach to analytical challenges
  • Demonstrable ability to take a lead role within a small team and effectively manage internal relationships
  • Strong numerical and analytical skills. Able to effect interpret, analyse, and report on complex data
  • Experience of IT systems including MS Word, Excel, Outlook, and Teams
  • Experience working on interactive data visualisation software required
  • MS Power BI developer preferred
  • A team player who is willing to ask questions to ensure tasks are completed effectively, and willing to assist colleagues by sharing knowledge and expertise
  • Able to quickly build positive and effective relationships with internal and external stakeholders
  • Well organised with excellent time management skills
  • People management
  • Client centric
  • Credible and confident to interact with all stakeholders
  • Strong written communication skills
  • Strong people skills: empathetic and encouraging style to support colleagues and internal clients
  • Excellent time management, organisation, and prioritisation skills
About BDO UK

BDO UK is a leading accountancy and business advisory firm, providing expert advice and solutions to entrepreneurial organisations. We work with ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy, and directly advise the owners and management teams leading them.

We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.

We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.

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