Technical Support Specialist with Robotics Expertise

4 days ago


Aberdeen, Aberdeen City, United Kingdom EXAIL Full time
About EXAIL

As a leading high-tech industrial group, EXAIL specializes in cutting-edge robotics, maritime, navigation, aerospace, and photonics technologies. With an entrepreneurial culture, we deliver unrivaled performance, reliability, and safety to our clients operating in severe environments.

We have a global footprint and conduct business in over 80 countries, employing a workforce of 1500 people worldwide. Our company was formed by the joining forces of ECA Group and iXblue in 2022, making us a subsidiary of Groupe Gorgé, a family-owned company specializing in high technology.

Job Summary

We are seeking a Technical Support Specialist with expertise in robotics to join our team. As a key member of our support team, you will provide exceptional customer service and technical support to our clients across the globe.

Key Responsibilities
  • Represent EXAIL to customers both internally and externally, ensuring excellent communication and representation of our brand.
  • Provide remote support to customers, including following up on hot-line, hot-mail, and customer requests, documenting and analyzing issues, and resolving and recording customer claims.
  • Offer on-site support to customers, including pre-survey, installation, commissioning, training, demo, technical assistance, maintenance & service operations, and feedback.
  • Interact with internal teams to move forward support cases, assist sales and project teams on pre-sale and after-sales activities, link with the maintenance team for maintenance follow-up, and link with product teams for continuous knowledge and experience improvement.
  • Prioritize and manage multiple tasks and responsibilities, working independently and as part of a team to meet customer needs and expectations.
Requirements and Qualifications
  • Bachelor's degree in engineering (electronic, robotics, mechanical, marine science) or 5+ years of experience working with high-technology products.
  • Ideal experience in inertial navigation, acoustic positioning, sonar systems, or the ability to grow experience in these technologies.
  • Service-oriented attitude and results-oriented culture to provide exceptional customer satisfaction.
  • Strong analytical and problem-solving skills, resourcefulness, and self-motivation.
  • Excellent communication skills, both verbal and written, with multi-cultural awareness and experience.
  • Fluent English required.
Salary and Benefits

The estimated salary for this position is £40,000 - £60,000 per year, depending on experience and qualifications. We offer a competitive benefits package, including opportunities for professional growth and development, flexible working hours, and a dynamic work environment.



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