Technical Support Specialist

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom Prosource Full time

We are seeking a highly skilled and motivated Technical Support Specialist to support our business applications. As a key member of our team, you will be responsible for providing technical assistance and troubleshooting expertise to ensure the smooth operation of our applications.

Key Responsibilities
  • Provide technical support for business applications, including troubleshooting and resolving issues.
  • Collaborate with cross-functional teams to deliver high-quality solutions and services.
  • Maintain a deep understanding of our application portfolio and product roadmaps.
  • Develop and implement effective troubleshooting strategies to resolve complex technical issues.
  • Work closely with third-party vendors to ensure seamless integration and support.
Requirements
  • Proven experience in supporting business applications and troubleshooting technical issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with various stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Experience with ITIL service management and ServiceNow is a plus.
  • Ability to work in an Agile environment and adapt to changing priorities.

We offer a competitive salary and benefits package, including a company pension scheme, private medical insurance, and a cycle to work scheme. We are committed to recognizing and rewarding hard work and providing opportunities for growth and development.


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