Technical Support Specialist

4 weeks ago


Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

We are seeking a skilled Technical Support Specialist to join our team at Sword Group. As a key member of our team, you will be responsible for providing technical support and oversight for a diverse portfolio of business applications and systems.

The ideal candidate will have strong technical skills, excellent problem-solving skills, and the ability to work in a complex environment. You will be responsible for taking ownership of service requests, incidents, and change management, as well as investigating ongoing and known issues to find the root cause and resolve.

Key Responsibilities:

  • Provide technical support and oversight for business applications and systems
  • Take ownership of service requests, incidents, and change management
  • Investigate ongoing and known issues to find the root cause and resolve
  • Apply fixes and upgrades as required, working with third-party suppliers as necessary
  • Execute small projects to make improvements and provide support for larger projects as required
  • Manage application configuration, user accounts, licenses, and data to ensure strong security, reliability, sustainability, and cost effectiveness

Requirements:

  • Strong technical skills deploying, managing, and supporting IT business applications
  • Strong analysis, troubleshooting, and problem-solving skills
  • Must have knowledge of SQL/Oracle database administration
  • Must have knowledge of Web technologies and Windows Server environment
  • Must be aware of security surrounding applications, such as SSL, Service Accounts, Password Management, etc.
  • Must have good problem-solving skills
  • Excellent communication skills and ability to work with business stakeholders at all levels
  • Excellent customer service skills (identifying, gathering, validating, and delivering customer needs)
  • Ability to operate in a complex environment, working on numerous activities simultaneously
  • Experience of applying defined processes and procedures
  • Positive, "can do" attitude
  • Ability and appetite to learn new skills
  • Awareness of ITIL processes and functions

Benefits:

Sword Group is committed to maintaining a diverse environment and is proud to be an equal opportunities employer. All applicants receive equal consideration for employment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are committed to supporting our employees' career development and offer a competitive salary, pension, private health, wellbeing, and insurance schemes, a flexible approach to working, and an employee assistance programme.


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