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Service Desk Support Specialist

2 months ago


Derby, Derby, United Kingdom Searchability Full time

{"h1": "Service Desk Analyst Job Description", "p": "We are seeking a skilled Service Desk Analyst to join our IT team. As a Service Desk Analyst, you will be responsible for providing technical support to employees across multiple locations. Your duties will involve managing support requests through phone, email, and chat, resolving technical issues swiftly, and minimizing disruptions to business operations.", "ul": [{"li": "Demonstrated expertise in a similar capacity providing technical support within a corporate setting."}, {"li": "Proficient understanding of Microsoft Windows operating systems and Office 365 suite."}, {"li": "Familiarity with commonly used business applications and collaboration tools."}, {"li": "Exceptional communication abilities, both verbal and written, enabling effective conveyance of technical concepts to non-technical users."}, {"li": "Strong problem-solving aptitude, thriving under pressure in dynamic environments."}, {"li": "Customer-centric approach, dedicated to delivering superior service to internal stakeholders."}, {"li": "Skillful in prioritizing tasks, multitasking, and efficient time management to meet deadlines."}, {"li": "Possession of relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) is advantageous though not mandatory."}], "h2": "Key Skills", "p": "Windows, IT Support, Microsoft Server"}