Quality Assurance Manager

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Gleeson Recruitment Group Full time

Job Title: Quality Assurance Manager

Job Summary:

We are seeking a highly skilled Quality Assurance Manager to oversee a portfolio of care homes across South East and South Wales. As a Quality Assurance Manager, you will be responsible for managing a team of compliance partners and ensuring compliance of sites.

Key Responsibilities:

  • Conduct regular audits and evaluations of our care services to ensure adherence to high standards of care.
  • Identify areas for improvement and work with operational teams to create and implement action plans.
  • Provide guidance and advice on the continuous improvement of service delivery.
  • Lead the development, implementation, and monitoring of the Quality Assurance framework.

Requirements:

  • Excellent knowledge of CIW regulatory frameworks and inspection processes.
  • Strong leadership and decision-making skills with the ability to influence and engage stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the ability to handle complex issues relating to governance and compliance.
  • Credible and professional, with excellent communication and interpersonal skills.
  • Ability to work under pressure, manage multiple priorities, and deliver results to deadlines.

Desirable Experience:

  • Prior experience as a CIW inspector or auditor.
  • Membership of relevant professional bodies (e.g., Social Care Wales).


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