Quality Assurance Specialist

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Gleeson Recruitment Group Full time
Job Title: Quality Assurance Specialist

At Gleeson Recruitment Group, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the highest standards of care and compliance in our care services.

Key Responsibilities:
  • Conduct regular audits and evaluations of our care services to ensure adherence to high standards of care.
  • Identify areas for improvement and work with operational teams to create and implement action plans.
  • Provide guidance and advice on the continuous improvement of service delivery.
  • Lead the development, implementation, and monitoring of the Quality Assurance framework.
  • Ensure compliance with CIW regulatory standards, staying updated on relevant changes in legislation and best practices.
  • Act as the point of contact for CIW inspectors, managing inspections and audits.
  • Lead on the preparation and presentation of reports for external regulatory inspections and internal governance.
  • Develop and maintain effective risk management strategies, ensuring all risks are identified, assessed, and mitigated.
  • Manage governance processes including incident reporting, safeguarding, and quality improvement action plans.
  • Ensure services meet health and safety regulations and other statutory requirements.
  • Lead investigations into serious incidents, complaints, or safeguarding issues and oversee corrective actions.
  • Work collaboratively with senior management, external regulators, and other stakeholders to ensure quality standards are maintained and improved.
  • Provide leadership, advice, and support to internal teams in matters related to quality assurance, governance, and compliance.
  • Maintain strong professional relationships with key stakeholders, including CIW, local authorities, and the people we support.
  • Regularly report to the senior leadership team on quality performance, risks, and regulatory compliance.
  • Lead on internal audits and present findings to senior management, identifying opportunities for service improvement.
Requirements:
  • Excellent knowledge of CIW regulatory frameworks and inspection processes.
  • Strong leadership and decision-making skills with the ability to influence and engage stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the ability to handle complex issues relating to governance and compliance.
  • Credible and professional, with excellent communication and interpersonal skills.
  • Ability to work under pressure, manage multiple priorities, and deliver results to deadlines.
  • Commitment to promoting high standards of care, safeguarding, and continuous improvement
Desirable Experience:
  • Prior experience as a CIW inspector or auditor.
  • Membership of relevant professional bodies (e.g., Social Care Wales).


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