Electrical Engineering Director

2 weeks ago

Norwich, Norfolk, United Kingdom Todd Hayes Ltd Full time

At Todd Hayes Ltd, we are seeking an Electrical Engineering Director to oversee the commissioning process of products, ensuring they are correctly installed and configured for optimal performance.

This is a full-time, permanent position based in Wymondham. The successful candidate will have a degree or equivalent in an electrical discipline and strong leadership & management skills.

The Electrical Engineering Director will be responsible for managing the overall service operations, coordinating service teams, and ensuring timely delivery of services. They will also administer and manage product warranties, ensuring that customers receive appropriate coverage and that warranty claims are processed efficiently.

Additionally, the Electrical Engineering Director will develop and implement training programs for internal staff and external customers to enhance technical knowledge and skills related to the products. They will also manage projects related to aftersales services, ensuring they are completed on time, within budget provided, and meet quality standards.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to foster positive relationships with customers, gather feedback, and address concerns to enhance overall customer satisfaction.

The Electrical Engineering Director will also be responsible for managing budgets for the aftersales technical support department, ensuring cost-effectiveness and efficiency.

  • Health cash plan from Bupa
  • Flexible working
  • 25 day holiday
  • Pension scheme
  • Bonus scheme
  • Employee assistance programme

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