IT Technical Specialist, OTS UK

2 weeks ago


Coalville, Leicestershire, United Kingdom Amazon TA Full time
About the Role

We're seeking an IT Technical Specialist to join our Amazon Operations team in the UK. As a key member of our team, you'll be responsible for providing critical IT support to our operations teams.

Key Responsibilities:

  • Support local users with installing, maintaining, and troubleshooting IT infrastructure, devices, and applications
  • Manage tickets, providing first and second-line support
  • Perform proactive maintenance to ensure maximum availability of all IT equipment
  • Collaborate with IT Service colleagues to implement projects and deliver innovations

A Day in the Life:

You'll be involved in deploying the latest technologies and helping colleagues get the most out of their IT. If you enjoy a fast-paced environment, this is a great opportunity to suggest ways to improve our systems and collaborate with others to upgrade the service we provide to internal customers.

About the Team:

Our OTS team offers constant tech support to Amazon's global operations. Maintaining, upgrading, and protecting the IT infrastructure and end-user devices of one of the world's largest businesses requires diverse skills. Our team operates around the clock, making sure we can offer support or carry out important maintenance with minimal business interruption.

Basic Qualifications:

  • Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting
  • Experience troubleshooting integrated and interdependent computer systems
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
  • Experience with network troubleshooting and support
  • UK valid driving license required

Preferred Qualifications:

  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications
  • Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunities employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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