Front of House Team Lead

3 weeks ago


Selby, North Yorkshire, United Kingdom Loungers Full time
Front of House Supervisor - Lounge Role

Lounges are unique establishments that rely on exceptional team members to deliver an outstanding customer experience. As a Front of House Supervisor, you will support the management team in maintaining the high standards of our lounges, ensuring that every customer leaves satisfied. Your role will involve leading a team to deliver 14 great shifts, focusing on providing excellent service and creating a welcoming atmosphere.


The Key Responsibilities

  • Lead from the front, setting the pace high for the team to ensure timely delivery of services.
  • Focus on the detail, never settling for second best, and strive to make your lounge the go-to destination for the local community.
  • Support the management team in maintaining the high standards of our lounges.

The Benefits

  • Tips shared equally across the team, based on hours worked.
  • Paid breaks.
  • Staff food on every shift, regardless of hours worked.
  • 50% discount on food in all of our brands from day one.
  • 28 days holiday (inclusive of Bank Holidays) pro rata.
  • Competitions and incentives, such as all-expenses-paid trips with our suppliers.
  • Christmas and Boxing Day off.
  • The best staff party - Loungefest.
  • Emotional and practical support via the Licenced Trade Charity.
  • Power over your pay with Wagestream.
  • Company pension scheme.
  • Long service awards.
  • Great opportunity for personal development and career progression in a fast-growing business.

What We're Looking For

  • You are probably an existing Supervisor, Team Leader, or an exceptional front of house team member ready to take their first step into management with a background in restaurants, bars, cafés, or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok



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