Front of House Team Lead
3 weeks ago
Lounges are unique establishments that rely on exceptional team members to deliver an outstanding customer experience. As a Front of House Supervisor, you will support the management team in maintaining the high standards of our lounges, ensuring that every customer leaves satisfied. Your role will involve leading a team to deliver 14 great shifts, focusing on providing excellent service and creating a welcoming atmosphere.
The Key Responsibilities
- Lead from the front, setting the pace high for the team to ensure timely delivery of services.
- Focus on the detail, never settling for second best, and strive to make your lounge the go-to destination for the local community.
- Support the management team in maintaining the high standards of our lounges.
The Benefits
- Tips shared equally across the team, based on hours worked.
- Paid breaks.
- Staff food on every shift, regardless of hours worked.
- 50% discount on food in all of our brands from day one.
- 28 days holiday (inclusive of Bank Holidays) pro rata.
- Competitions and incentives, such as all-expenses-paid trips with our suppliers.
- Christmas and Boxing Day off.
- The best staff party - Loungefest.
- Emotional and practical support via the Licenced Trade Charity.
- Power over your pay with Wagestream.
- Company pension scheme.
- Long service awards.
- Great opportunity for personal development and career progression in a fast-growing business.
What We're Looking For
- You are probably an existing Supervisor, Team Leader, or an exceptional front of house team member ready to take their first step into management with a background in restaurants, bars, cafés, or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.
If you want to find out more about us, follow us on LinkedIn or @life.at.lounge on TikTok
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