Damage Assessment Specialist

1 week ago


Wednesbury, Sandwell, United Kingdom Direct Line Group Full time

Direct Line Group Auto Services is a company that genuinely cares about its work and strives to provide exceptional service for its customers.

We know our customers' vehicles are crucial in making their daily lives easier, whether it's running errands or getting essential items delivered. As a Vehicle Damage Assessor, you will be the key to ensuring their vehicles receive top-notch repairs.

You will play a vital role in meeting workflow targets by prioritizing job cards, identifying fast-track repairs, and following accurate parts orders. Your goal is to ensure all repairs are cost-effective while collaborating with policyholders and Direct Line Group engineering functions for borderline repairable or beyond economical repair cases.

Your Responsibilities:

  • Work within site guidelines to meet volume targets and ensure parts orders are accurate.
  • Review and optimize repair methodologies to maintain cost-effectiveness.
  • Collaborate with policyholders and Direct Line Group engineering functions for borderline repairable or beyond economical repair cases.
  • Provide timely communication to customers regarding repairs and non-related damage, where applicable.
  • Ensure Health and Safety regulations and procedures are followed in your role.
  • Achieve and maintain standard methodology and lean activities as instructed by business strategy.

About the Role:

This is a permanent full-time position reporting directly to the Lead Vehicle Damage Assessor. We're excited to grow our team and contribute to shaping the vehicle repair industry with evolving technologies.

Requirements:

  • Previous experience in a similar role is essential.
  • Knowledge of Thatcham repair methods, Audatex, and ATA qualification is highly valued.
  • Strong analytical and problem-solving skills are necessary for this position.

Benefits:

We offer an excellent benefits package designed to suit your lifestyle:

  • 9% employer-contributed pension scheme.
  • 50% off home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Additional optional health and dental insurance.
  • EV car scheme for tax-efficient leasing of electric or plug-in hybrid cars.
  • Generous holidays and time off.
  • Buy-as-you-earn share scheme.
  • Employee discounts and cashback opportunities.

Why Work With Us:

We value diversity and inclusivity at Direct Line Group. We strive to create an environment where everyone can be themselves and succeed in their careers. If you require adjustments during the recruitment process, please let us know so we can accommodate your needs.



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