Warehouse Operations Manager
3 weeks ago
At Frasers Group, we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium, and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Our mission is to build the world's most admired and compelling brand ecosystem. Our purpose is to elevate the lives of the many with access to the world's best brands and experiences.
We're a company that fears less and does more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, and the experience is unrivalled. To be able to make the most of it, you need to live and breathe our principles:
- Think without limits - Think fast, think fearlessly, and take the team with you.
- Own it and back yourself - Own the basics, own your role, and own the results.
- Be relevant - Relevant to our people, our partners, and the planet.
As a Warehouse Supervisor, your key responsibilities will include:
- Direct line management and coaching of Warehouse Operatives/Trainee Supervisors, including 1:1s to discuss performance vs expectation, identifying SMART goals when performance is not met in any of the key functional areas within responsibility.
- Working with the Section Manager for your department to monitor delivery to plan and key areas for your shift to improve.
- Driving performance on key metrics to ensure an efficient warehouse operation that can fulfill customer web and store demand on time and in full.
- Driving the highest standards of safety on site, working with the Safety team to ensure adherence to all safety routines/procedures.
- Reviewing weekly labour plans to ensure cover is adequate, sharing with Section Manager, highlighting issues/feedback.
- Providing detail when daily/weekly targets are not met and creating a plan to bridge.
- Partnering with other key stakeholders to ensure all strategic activity is on track and supported.
- Supporting the successful implementation of culture change and turnover reduction.
- Experience in Warehousing, Logistics, or Supply Chain.
- High potential for people and change management.
- Good systems skills.
- Customer-focused approach to operational management.
- Resilient, flexible, and approachable.
- Problem-solving ability in a fast-paced business.
Along with your benefits package, we also offer a wide range of perks for our colleagues:
Reward, Recognition, and Opportunities
Frasers Champion - Our employees are at the heart of our business, and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer-nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it, or been relevant.
Fearless 1000 - By October 2025, we want our share price to hit 10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus. The top 1000 performers in the company will receive unprecedented bonuses, worth from 50,000 to 1 million Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance.
Frasers Festival - an event like no other. Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge, and much more.
CEO Sessions - Once a quarter, we offer 20 employees the opportunity to attend our 'CEO Sessions' ran by our CEO and leadership team. Employees have the chance to connect, network, and submit questions around specific topics such as our Sports or Luxury business.
Retail Reconnect - In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product, and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline and to bring ideas back to the office which will improve how we work.
Employee Welfare
Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet. We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues' Physical, Financial, and Mental wellbeing. The app is accessible for every employee and includes training, nutrition, and lifestyle advice - all completely free.
Retail Trust - We know that it's not just about physical health, mental wellness is equally important, which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24-hour wellbeing helpline, wellness hub, counselling, and financial/legal support.
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