Global Programme Manager
1 month ago
We are seeking an experienced Transformation Programme Manager to lead our global Customer Experience (CX) transformation programme. As a key member of our leadership team, you will be responsible for delivering a transformed end-to-end customer experience that meets our business objectives.
Your key responsibilities will include:
- Building and leading the programme to deliver a transformed customer experience
- Establishing programme objectives, targets, and benefits
- Defining a transformation roadmap and programme of work to deliver business objectives and future states
- Leading a multi-dimensional programme across all areas, markets, and functions, including insights and analytics, new solution development, digital & data, process improvement, new skills & capability, organisational re-design, and people-centred change
- Leading, connecting, and motivating the programme team to achieve programme objectives
- Defining and executing the programme's implementation plan, ensuring efficient design and execution, and proactively monitoring progress, identifying emerging issues, and managing and resolving risks to the programme's success
- Identifying, engaging, and influencing key stakeholders to contribute to business objectives
- Adopting and promoting the DS Smith Programme/Project Delivery Framework principles and standardisation, driving implementation and improvement of the Framework
About You
- Deep experience of defining, leading, and delivering multi-dimensional international programmes, including Customer Experience Transformation
- Delivery/Programme/Project experience, with a preference for those with Marketing/Sales and B2B/B2C manufacturing experience
- Strong strategic, customer, and commercial experience
- Proven ability to intelligently operate and navigate throughout a multi-layer, multi-national corporate environment, with profound experience working in matrix roles and with external partners
- Excellent stakeholder management and communications skills, with a proven ability to deal with stakeholders from senior management level to the shop floor
- Strategic and Commercial Acumen, with excellent leadership, management, and influencing skills
- Development of transformation roadmaps and deployment of execution frameworks
- Good working knowledge of Agile delivery techniques, frameworks, and mechanisms
- Degree or equivalent work experience, preferably with business and technical background
- Excellent communication skills (both verbal and written)
- Certification in Project Management (Prince 2, MSP, and PMP) (desired)
Benefits
- Competitive salary
- Discretionary bonus
- 25 days holiday plus bank holidays
- Car Allowance
- Pension scheme, life assurance, and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location: UK or Belgium - remote with travel (c.30%)
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