Global Programme Manager

1 month ago


London, Greater London, United Kingdom DS Smith Full time
About the Role

We are seeking an experienced Transformation Programme Manager to lead our global Customer Experience (CX) transformation programme. As a key member of our leadership team, you will be responsible for delivering a transformed end-to-end customer experience that meets our business objectives.

Your key responsibilities will include:

  • Building and leading the programme to deliver a transformed customer experience
  • Establishing programme objectives, targets, and benefits
  • Defining a transformation roadmap and programme of work to deliver business objectives and future states
  • Leading a multi-dimensional programme across all areas, markets, and functions, including insights and analytics, new solution development, digital & data, process improvement, new skills & capability, organisational re-design, and people-centred change
  • Leading, connecting, and motivating the programme team to achieve programme objectives
  • Defining and executing the programme's implementation plan, ensuring efficient design and execution, and proactively monitoring progress, identifying emerging issues, and managing and resolving risks to the programme's success
  • Identifying, engaging, and influencing key stakeholders to contribute to business objectives
  • Adopting and promoting the DS Smith Programme/Project Delivery Framework principles and standardisation, driving implementation and improvement of the Framework

About You

  • Deep experience of defining, leading, and delivering multi-dimensional international programmes, including Customer Experience Transformation
  • Delivery/Programme/Project experience, with a preference for those with Marketing/Sales and B2B/B2C manufacturing experience
  • Strong strategic, customer, and commercial experience
  • Proven ability to intelligently operate and navigate throughout a multi-layer, multi-national corporate environment, with profound experience working in matrix roles and with external partners
  • Excellent stakeholder management and communications skills, with a proven ability to deal with stakeholders from senior management level to the shop floor
  • Strategic and Commercial Acumen, with excellent leadership, management, and influencing skills
  • Development of transformation roadmaps and deployment of execution frameworks
  • Good working knowledge of Agile delivery techniques, frameworks, and mechanisms
  • Degree or equivalent work experience, preferably with business and technical background
  • Excellent communication skills (both verbal and written)
  • Certification in Project Management (Prince 2, MSP, and PMP) (desired)

Benefits

  • Competitive salary
  • Discretionary bonus
  • 25 days holiday plus bank holidays
  • Car Allowance
  • Pension scheme, life assurance, and income protection
  • Employee Assistance Programme
  • Employee Discounts
  • Cycle to work scheme

Location: UK or Belgium - remote with travel (c.30%)



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