Commercial Account Handler
4 weeks ago
Cowell Recruitment is seeking a highly skilled Commercial Account Handler to join our team in Bournemouth or Poole. As a key member of our team, you will be responsible for building and maintaining strong relationships with commercial clients, ensuring a high level of service and satisfaction.
Key Responsibilities:- Client Support and Relationship Management:
- Provide exceptional client service and support, addressing routine inquiries and requests.
- Build and maintain strong relationships with commercial clients, ensuring a high level of service and satisfaction.
- Assist Account Executives in managing client relationships by addressing routine questions, requests, and administrative needs.
- Policy Administration and Documentation:
- Prepare, issue, and maintain accurate insurance documentation, including policies, endorsements, certificates, and renewals.
- Handle policy changes, renewals, and adjustments as needed, ensuring all documentation is correct and up-to-date.
- Process endorsements and mid-term adjustments in accordance with company guidelines and client requirements.
- Renewals and Client Retention:
- Manage the renewal process by gathering information, preparing renewal submissions, and negotiating terms with insurers.
- Ensure timely and efficient completion of renewals to retain clients and minimize coverage gaps.
- Assist in presenting renewal terms to clients and explain any changes in policy coverage or premium.
- Claims Support:
- Provide administrative support during the claims process, including submitting claims on behalf of clients.
- Liaise between clients and insurers to ensure a smooth claims experience and timely resolution of issues.
- Track claims progress and update clients on the status of their claims.
What We Offer:
- Competitive basic salary up to GBP40k (Neg / DOE)
- Opportunity to make an impact in a growing, dynamic company.
- Collaborative and energetic work environment with opportunities for career development.
- Pension scheme
- 22 days holiday, increasing to 27 days through service (plus bank holidays)
- Access to a Healthcare Cash plan, which gives you access to 17 different benefits, all paid for by us
- Excellent training and development schemes with accelerated career progression
- Company funded CII professional qualification
- Enhanced maternity & paternity policies
- Cycle to work loan scheme available to all employees
- Discount on gym membership across the UK national and local gyms included
- Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
- Access to hundreds of high street retailer discounts through our reward and recognition platform
- Employee Assistance Programme (EAP) to support employees outside of work
Working Hours:
Monday - Friday 09:00 - 5:30 pm
Onsite role only
COWELL RECRUITMENT is an equal opportunities recruiter. E&OE.
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