Senior Commercial Operations Manager

5 days ago

Milton Keynes, Milton Keynes, United Kingdom Mr Clutch Autocentres Full time

We are seeking a highly experienced professional to drive the commercial success of our nationwide Autocentre business. The ideal candidate will have a strong background in automotive operations, excellent commercial acumen, and the ability to inspire and develop our staff teams to deliver high standards and growth targets.

The role will involve working closely with our branches in the North and North West region, providing support and guidance to ensure they achieve their budgets and develop their teams. The successful candidate will be a strong leader, able to identify training and coaching needs, implement succession planning, and ensure compliance with our Customer Charter and Health & Safety Policy.

Key Responsibilities:

  1. Sales & Profitability - Ensure all Autocentres within the region achieve their budgets.
  2. Team Development - Identify and implement training/coaching needs for staff, and implement succession planning using performance management, discipline, and recruitment processes.
  3. Marketing - Ensure Autocentre appearance, promote the brand, support campaigns, and generate sales leads.
  4. Customer Care - Manage customer interactions in accordance with our Customer Charter.
  5. Audit & Stock Control - Manage banking, administration, and stock taking in accordance with Company Policies and the Operations Manual.
  6. Health & Safety - Ensure all branches conduct monthly risk assessments and comply with the Company Health & Safety Policy and the Health & Safety At Work Act 1974.

Benefits:

  1. Company vehicle (car or van available)
  2. The potential for up to 44 days paid leave (including bank holidays)
  3. Competitive Salary
  4. Training at our IMI approved Training Academies (Strood/Reading)
  5. Uniform, laptop & mobile phone
  6. NOW: Pension Scheme

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